/* ─── Focus visible global ────────────────────────────── */
:focus-visible {
  outline: 2px solid var(--color-accent);
  outline-offset: 3px;
  border-radius: var(--radius-sm);
}

/* ─── Buttons ────────────────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  padding: var(--space-3) var(--space-5);
  border-radius: var(--radius-md);
  font-size: var(--text-sm);
  font-weight: 550;
  letter-spacing: 0.02em;
  cursor: pointer;
  transition:
    background var(--dur-fast) var(--ease),
    transform var(--dur-fast) var(--ease),
    box-shadow var(--dur-fast) var(--ease),
    opacity var(--dur-fast) var(--ease);
  white-space: nowrap;
  position: relative;
  overflow: hidden;
}
.btn::after {
  content: '';
  position: absolute;
  inset: 0;
  background: rgba(255,255,255,0);
  transition: background var(--dur-fast) var(--ease);
}
.btn:hover::after   { background: rgba(255,255,255,0.06); }
.btn:active         { transform: scale(0.97); }

.btn--primary {
  background: #2563eb;
  color: #fff;
  box-shadow: 0 0 0 1px rgba(37,99,235,0.3), 0 4px 16px rgba(37,99,235,0.25);
}
.btn--primary:hover { box-shadow: 0 0 0 1px rgba(37,99,235,0.5), 0 8px 24px rgba(37,99,235,0.35); }

.btn--ghost {
  background: rgba(255,255,255,0.06);
  color: var(--color-text);
  border: 1px solid var(--color-border-2);
}
.btn--ghost:hover { background: rgba(255,255,255,0.1); }

.btn--sm  { padding: var(--space-2) var(--space-4); font-size: var(--text-xs); }
.btn--lg  { padding: var(--space-4) var(--space-8); font-size: var(--text-base); border-radius: var(--radius-lg); }
.btn--full { width: 100%; }

.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.btn:disabled::after { display: none; }

/* ── Status ── */
.status-dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}
.status-dot--green  { background: var(--color-green); box-shadow: 0 0 6px var(--color-green); }
.status-dot--orange { background: var(--color-orange); box-shadow: 0 0 6px var(--color-orange); }
.status-dot--red    { background: var(--color-red); }
.status-dot--grey   { background: var(--color-text-3); }

/* ── Service Cards ── */
.service-card {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-8);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  transition:
    border-color var(--dur-base) var(--ease),
    transform var(--dur-base) var(--ease),
    box-shadow var(--dur-base) var(--ease);
  cursor: default;
}
.service-card:hover {
  border-color: rgba(59,130,246,0.35);
  transform: translateY(-3px);
  box-shadow: var(--shadow-lg), var(--shadow-glow);
}
.service-card--accent {
  background: linear-gradient(145deg, rgba(59,130,246,0.08), rgba(20,184,166,0.06));
  border-color: rgba(59,130,246,0.2);
}
.service-card--featured {
  grid-column: span 2;
  background: linear-gradient(145deg, oklch(0.24 0.09 230), oklch(0.17 0.06 248));
  border-color: oklch(0.40 0.18 228);
}
.service-card--featured:hover {
  border-color: oklch(0.55 0.22 228);
  box-shadow: var(--shadow-lg), 0 0 36px oklch(0.40 0.20 228 / 0.28);
}
.service-card--featured .service-card__title {
  font-size: var(--text-2xl);
  line-height: 1.2;
}
.service-card--featured .service-card__icon {
  width: 56px;
  height: 56px;
  background: oklch(0.35 0.15 228 / 0.45);
  border-color: oklch(0.52 0.18 228 / 0.65);
}
.service-card--featured .service-card__icon svg { width: 28px; height: 28px; }
.service-card--featured .service-card__link {
  margin-top: var(--space-2);
  padding: var(--space-3) var(--space-6);
  background: var(--color-accent);
  color: #fff;
  border-radius: var(--radius-full);
  font-weight: 500;
  letter-spacing: 0;
  opacity: 1;
  align-self: flex-start;
  width: fit-content;
}
.service-card--featured .service-card__link:hover {
  background: oklch(0.56 0.22 228);
  color: #fff;
  gap: var(--space-2);
  opacity: 1;
}
.service-card--wide {
  grid-column: span 3;
  flex-direction: row;
  align-items: center;
  gap: var(--space-10);
}
.service-card--wide .service-card__icon {
  flex-shrink: 0;
  margin-bottom: 0;
}
.service-card--wide .service-card__body {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}
.service-card--wide .service-card__cta {
  flex-shrink: 0;
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: var(--space-4);
  min-width: 200px;
}
.service-card__icon {
  width: 52px; height: 52px;
  background: var(--color-accent-pale);
  border: 1px solid rgba(59,130,246,0.2);
  border-radius: var(--radius-lg);
  display: flex; align-items: center; justify-content: center;
  color: var(--color-accent);
  margin-bottom: var(--space-2);
}
.service-card__icon svg { width: 26px; height: 26px; }
.service-card__tag { display: none; }
.service-card__title {
  font-family: var(--font-display);
  font-size: var(--text-lg);
  font-weight: 600;
  color: var(--color-text);
  line-height: 1.3;
  letter-spacing: -0.01em;
}
.service-card__desc {
  font-size: var(--text-sm);
  color: var(--color-text-2);
  line-height: 1.65;
  font-weight: 350;
  flex: 1;
}
.service-card__list { display: none; }
.service-card--featured .service-card__list {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}
.service-card--featured .service-card__list li {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-sm);
  color: var(--color-text-2);
}
.service-card--featured .service-card__list li::before {
  content: '';
  width: 5px; height: 5px;
  border-radius: 50%;
  background: var(--color-accent);
  flex-shrink: 0;
}
.service-card--wide .service-card__list {
  display: flex;
  flex-direction: row;
  flex-wrap: wrap;
  gap: var(--space-2);
  margin-top: var(--space-2);
}
.service-card--wide .service-card__list li {
  display: flex;
  align-items: center;
  background: oklch(0.28 0.07 230 / 0.45);
  border: 1px solid oklch(0.42 0.12 230 / 0.4);
  border-radius: var(--radius-full);
  padding: var(--space-1) var(--space-3);
  font-size: var(--text-xs);
  color: var(--color-text-2);
  gap: 0;
}
.service-card--wide .service-card__list li::before { display: none; }
.service-card__link {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  font-size: var(--text-sm);
  font-weight: 600;
  color: var(--color-accent);
  margin-top: var(--space-2);
  transition: gap var(--dur-fast) var(--ease), color var(--dur-fast) var(--ease);
}
.service-card__link:hover { color: var(--color-accent-2); gap: var(--space-3); }

/* ── Agent Cards ── */
.agent-card {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-6);
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: var(--space-3);
  transition: border-color var(--dur-base) var(--ease), transform var(--dur-base) var(--ease), box-shadow var(--dur-base) var(--ease);
  cursor: pointer;
}
.agent-card:hover {
  border-color: rgba(59,130,246,0.35);
  transform: translateY(-3px);
  box-shadow: var(--shadow-md), var(--shadow-glow);
}
.agent-card__avatar {
  width: 64px; height: 64px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-family: var(--font-display);
  font-size: var(--text-2xl);
  font-weight: 700;
  color: #fff;
  position: relative;
  margin-bottom: var(--space-1);
}
.agent-card__status {
  position: absolute;
  bottom: 2px; right: 2px;
  width: 14px; height: 14px;
  border-radius: 50%;
  border: 2px solid var(--color-bg-card);
}
.agent-card__role {
  font-size: 0.65rem;
  font-weight: 500;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--color-accent-2);
}
.agent-card__name {
  font-family: var(--font-display);
  font-size: var(--text-base);
  font-weight: 600;
  color: var(--color-text);
}
.agent-card__specialty {
  font-size: var(--text-sm);
  color: var(--color-text-2);
  line-height: 1.5;
  flex: 1;
}
.agent-card__schedule {
  display: flex;
  align-items: center;
  gap: var(--space-1);
  font-size: var(--text-xs);
  color: var(--color-text-3);
}
.agent-card__btn {
  width: 100%;
  margin-top: var(--space-2);
}

/* ── Remote Support ── */
.remote-steps {
  display: flex;
  flex-direction: column;
  gap: var(--space-6);
  margin: var(--space-8) 0;
}
.remote-step {
  display: flex;
  align-items: flex-start;
  gap: var(--space-4);
}
.remote-step__num {
  font-family: var(--font-display);
  font-size: var(--text-xs);
  font-weight: 700;
  color: var(--color-accent);
  background: var(--color-accent-pale);
  border: 1px solid rgba(59,130,246,0.2);
  border-radius: var(--radius-sm);
  padding: 4px 8px;
  flex-shrink: 0;
  margin-top: 2px;
}
.remote-step strong { display: block; font-weight: 600; color: var(--color-text); margin-bottom: var(--space-1); letter-spacing: -0.01em; }
.remote-step p { font-size: var(--text-sm); color: var(--color-text-2); line-height: 1.5; }

.remote-tools { display: flex; align-items: center; gap: var(--space-3); flex-wrap: wrap; }
.remote-tools__label { font-size: var(--text-sm); color: var(--color-text-3); }
.remote-tools__list { display: flex; gap: var(--space-2); flex-wrap: wrap; }
.tool-badge {
  background: rgba(255,255,255,0.06);
  border: 1px solid var(--color-border-2);
  padding: 4px 12px;
  border-radius: var(--radius-full);
  font-size: var(--text-xs);
  font-weight: 500;
  color: var(--color-text-2);
}

.remote-card {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  overflow: hidden;
}
.remote-card__header {
  padding: var(--space-8);
  border-bottom: 1px solid var(--color-border);
  background: linear-gradient(135deg, rgba(59,130,246,0.06), rgba(20,184,166,0.04));
}
.remote-card__status {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-xs);
  font-weight: 500;
  color: var(--color-green);
  margin-bottom: var(--space-3);
}
.remote-card__header h3 {
  font-family: var(--font-display);
  font-size: var(--text-xl);
  font-weight: 600;
  color: var(--color-text);
  margin-bottom: var(--space-2);
  letter-spacing: -0.02em;
}
.remote-card__header p { font-size: var(--text-sm); color: var(--color-text-2); }
.remote-card__body { padding: var(--space-8); display: flex; flex-direction: column; gap: var(--space-4); }
.remote-card__divider {
  text-align: center;
  color: var(--color-text-3);
  font-size: var(--text-sm);
  position: relative;
}
.remote-card__divider::before, .remote-card__divider::after {
  content: '';
  position: absolute;
  top: 50%;
  width: 40%;
  height: 1px;
  background: var(--color-border);
}
.remote-card__divider::before { left: 0; }
.remote-card__divider::after  { right: 0; }
.remote-card__footer {
  padding: var(--space-4) var(--space-8);
  border-top: 1px solid var(--color-border);
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-xs);
  color: var(--color-text-3);
}

/* ── Forms ── */
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: var(--space-4); }
.form-group { display: flex; flex-direction: column; gap: var(--space-2); }
.form-group--check { flex-direction: row; align-items: flex-start; gap: var(--space-3); }

.form-label {
  font-size: var(--text-sm);
  font-weight: 400;
  color: var(--color-text-2);
  letter-spacing: 0.02em;
}
.form-control {
  background: rgba(255,255,255,0.04);
  border: 1px solid var(--color-border-2);
  border-radius: var(--radius-md);
  padding: var(--space-3) var(--space-4);
  font-size: var(--text-sm);
  color: var(--color-text);
  transition: border-color var(--dur-fast) var(--ease), box-shadow var(--dur-fast) var(--ease);
  width: 100%;
}
.form-control::placeholder { color: var(--color-text-2); }
.form-control:focus {
  border-color: var(--color-accent);
  box-shadow: 0 0 0 3px var(--color-accent-pale);
  background: rgba(255,255,255,0.06);
}
.form-control.is-error { border-color: var(--color-red); }
.form-control.is-error:focus { box-shadow: 0 0 0 3px rgba(239,68,68,0.15); }
.form-control.is-valid { border-color: var(--color-green); }
.form-control.is-valid:focus { box-shadow: 0 0 0 3px rgba(34,197,94,0.12); }

/* Protección de datos de contacto */
.no-copy {
  user-select: none;
  -webkit-user-select: none;
}

.form-error { font-size: var(--text-xs); color: var(--color-red); min-height: 16px; }

.form-check {
  display: flex;
  align-items: flex-start;
  gap: var(--space-3);
  font-size: var(--text-sm);
  color: var(--color-text-2);
  cursor: pointer;
  line-height: 1.5;
}
.form-check input[type="checkbox"] {
  width: 16px; height: 16px;
  border: 2px solid var(--color-border-2);
  border-radius: 4px;
  flex-shrink: 0;
  margin-top: 2px;
  cursor: pointer;
  accent-color: var(--color-accent);
}

.form-success {
  background: rgba(34,197,94,0.08);
  border: 1px solid rgba(34,197,94,0.2);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
  display: flex;
  gap: var(--space-4);
  align-items: flex-start;
  color: var(--color-green);
}
.form-success svg { flex-shrink: 0; margin-top: 2px; }
.form-success strong { display: block; margin-bottom: var(--space-1); }
.form-success p { font-size: var(--text-sm); color: var(--color-text-2); }

.contact-form {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-10);
  display: flex;
  flex-direction: column;
  gap: var(--space-5);
}

/* ── Contact Channels ── */
.contact-channels { display: flex; flex-direction: column; gap: var(--space-4); margin-top: var(--space-8); }
.contact-channel {
  display: flex;
  align-items: center;
  gap: var(--space-4);
  padding: var(--space-4);
  background: rgba(255,255,255,0.05);
  border: 1px solid var(--color-border-2);
  border-radius: var(--radius-lg);
  transition: border-color var(--dur-fast) var(--ease), background var(--dur-fast) var(--ease), transform var(--dur-fast) var(--ease);
}
.contact-channel:hover {
  border-color: rgba(59,130,246,0.35);
  background: rgba(255,255,255,0.08);
  transform: translateX(3px);
}
.contact-channel__icon {
  width: 44px; height: 44px;
  background: var(--color-accent-pale);
  border-radius: var(--radius-md);
  display: flex; align-items: center; justify-content: center;
  color: var(--color-accent);
  flex-shrink: 0;
}
.contact-channel__icon svg { width: 20px; height: 20px; }
.contact-channel strong { display: block; font-size: var(--text-sm); font-weight: 600; color: var(--color-text); }
.contact-channel span { display: block; font-size: var(--text-sm); color: var(--color-text-2); }

/* ── Portal ── */
.portal-login {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  overflow: hidden;
  display: grid;
  grid-template-columns: 1fr;
  max-width: 460px;
  margin: 0 auto;
}
.portal-login__form {
  padding: var(--space-10);
  display: flex;
  flex-direction: column;
  gap: var(--space-5);
}
.portal-login__form h3 { font-family: var(--font-display); font-size: var(--text-2xl); font-weight: 600; color: var(--color-text); }
.portal-login__form p { font-size: var(--text-sm); color: var(--color-text-2); margin-top: -var(--space-2); }
.portal-demo-hint {
  display: flex; align-items: center; gap: var(--space-2);
  font-size: var(--text-xs);
  color: var(--color-text-3);
  padding: var(--space-3);
  background: rgba(255,255,255,0.03);
  border-radius: var(--radius-md);
}
.portal-demo-hint code { color: var(--color-accent-2); font-family: monospace; }

.portal-dashboard { display: flex; flex-direction: column; gap: var(--space-6); }
.portal-dash__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: var(--space-4);
}
.portal-dash__header h3 { font-family: var(--font-display); font-size: var(--text-2xl); font-weight: 600; color: var(--color-text); }
.portal-dash__header p { color: var(--color-text-2); font-size: var(--text-sm); }
.portal-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: var(--space-4); }
.portal-stat {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-top: 2px solid rgba(59,130,246,0.4);
  border-radius: var(--radius-lg);
  padding: var(--space-6);
  text-align: center;
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  transition: border-color var(--dur-base), transform var(--dur-base), box-shadow var(--dur-base);
}
.portal-stat:hover { transform: translateY(-2px); box-shadow: var(--shadow-md); border-top-color: rgba(59,130,246,0.7); }
.portal-stat__num { font-family: var(--font-display); font-size: var(--text-4xl); font-weight: 600; color: var(--color-text); letter-spacing: -0.03em; }
.portal-stat span:last-child { font-size: var(--text-sm); color: var(--color-text-2); }

/* ── Portal preview (sección #clientes en index.html) ── */
.portal-preview {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--space-10);
}
.portal-preview__stats {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-5);
  width: 100%;
  max-width: 560px;
}
.portal-preview__cta {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: var(--space-4);
}
.portal-preview__note {
  font-size: var(--text-sm);
  color: var(--color-text-3);
  text-align: center;
}

.portal-tickets { display: flex; flex-direction: column; gap: var(--space-3); }
.ticket-row {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-4) var(--space-6);
  display: grid;
  grid-template-columns: auto 1fr auto auto;
  align-items: center;
  gap: var(--space-4);
  transition: border-color var(--dur-fast) var(--ease);
}
.ticket-row:hover { border-color: var(--color-border-2); }
.ticket-id { font-family: monospace; font-size: var(--text-xs); color: var(--color-text-3); }
.ticket-title { font-size: var(--text-sm); font-weight: 500; color: var(--color-text); }
.ticket-date { font-size: var(--text-xs); color: var(--color-text-3); }
.ticket-badge {
  font-size: var(--text-xs);
  font-weight: 600;
  padding: 3px 10px;
  border-radius: var(--radius-full);
}
.ticket-badge--open    { background: rgba(59,130,246,0.15); color: var(--color-accent-2); }
.ticket-badge--progress { background: rgba(249,115,22,0.15); color: var(--color-orange); }
.ticket-badge--closed  { background: rgba(34,197,94,0.12); color: var(--color-green); }

/* ── Social ── */
.footer__social { display: flex; gap: var(--space-3); }
.social-btn {
  width: 36px; height: 36px;
  background: rgba(255,255,255,0.06);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  display: flex; align-items: center; justify-content: center;
  color: var(--color-text-2);
  transition: background var(--dur-fast) var(--ease), color var(--dur-fast) var(--ease);
}
.social-btn svg { width: 16px; height: 16px; }
.social-btn:hover { background: var(--color-accent); color: #fff; border-color: transparent; }

/* ── Chat Widget ── */
.chat-widget {
  position: fixed;
  bottom: 28px; right: 28px;
  z-index: 200;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: var(--space-3);
}
.chat-toggle {
  width: 58px; height: 58px;
  background: var(--color-accent);
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  color: #fff;
  box-shadow: 0 4px 24px rgba(59,130,246,0.5);
  transition: transform var(--dur-fast) var(--ease-spring), box-shadow var(--dur-fast) var(--ease);
  position: relative;
}
.chat-toggle:hover { transform: scale(1.08); box-shadow: 0 6px 32px rgba(59,130,246,0.6); }
.chat-badge {
  position: absolute;
  top: -3px; right: -3px;
  background: var(--color-red);
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  width: 18px; height: 18px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  border: 2px solid var(--color-bg);
  transition: transform var(--dur-fast) var(--ease);
}
.chat-badge.hidden { transform: scale(0); }

.chat-window {
  width: 360px;
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  overflow: hidden;
  box-shadow: var(--shadow-lg);
  display: flex;
  flex-direction: column;
  max-height: 520px;
  animation: chatIn var(--dur-base) var(--ease-spring);
}
@keyframes chatIn {
  from { opacity: 0; transform: scale(0.95) translateY(10px); }
  to   { opacity: 1; transform: scale(1) translateY(0); }
}

.chat-header {
  padding: var(--space-4) var(--space-5);
  background: linear-gradient(135deg, rgba(59,130,246,0.15), rgba(20,184,166,0.08));
  border-bottom: 1px solid var(--color-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.chat-header__info { display: flex; align-items: center; gap: var(--space-3); }
.chat-avatar {
  width: 36px; height: 36px;
  background: var(--gradient-brand);
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-family: var(--font-display);
  font-weight: 700;
  color: #fff;
  font-size: var(--text-base);
}
.chat-header__info strong { display: block; font-size: var(--text-sm); font-weight: 600; color: var(--color-text); }
.chat-header__info span {
  display: flex; align-items: center; gap: 4px;
  font-size: var(--text-xs); color: var(--color-green);
}
.chat-close {
  color: var(--color-text-3);
  padding: var(--space-2);
  border-radius: var(--radius-sm);
  transition: color var(--dur-fast), background var(--dur-fast);
}
.chat-close:hover { color: var(--color-text); background: rgba(255,255,255,0.06); }

.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: var(--space-4) var(--space-5);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  scrollbar-width: thin;
  scrollbar-color: var(--color-border) transparent;
}
.chat-msg { display: flex; flex-direction: column; gap: var(--space-1); max-width: 85%; }
.chat-msg--bot  { align-self: flex-start; }
.chat-msg--user { align-self: flex-end; }
.chat-msg__bubble {
  padding: var(--space-3) var(--space-4);
  border-radius: var(--radius-lg);
  font-size: var(--text-sm);
  line-height: 1.6;
  font-weight: 380;
}
.chat-msg--bot  .chat-msg__bubble { background: rgba(255,255,255,0.06); color: var(--color-text); border-bottom-left-radius: 4px; }
.chat-msg--user .chat-msg__bubble { background: var(--color-accent); color: #fff; border-bottom-right-radius: 4px; }
.chat-msg__time { font-size: 10px; color: var(--color-text-3); }
.chat-msg--user .chat-msg__time { text-align: right; }

.chat-quick-replies { display: flex; flex-wrap: wrap; gap: var(--space-2); }
.quick-reply {
  background: rgba(59,130,246,0.1);
  border: 1px solid rgba(59,130,246,0.2);
  border-radius: var(--radius-full);
  padding: 6px 14px;
  font-size: var(--text-xs);
  font-weight: 500;
  color: var(--color-accent-2);
  cursor: pointer;
  transition: background var(--dur-fast), border-color var(--dur-fast);
}
.quick-reply:hover { background: rgba(59,130,246,0.2); border-color: rgba(59,130,246,0.4); }

.chat-input-area {
  border-top: 1px solid var(--color-border);
  padding: var(--space-3) var(--space-4);
  display: flex;
  gap: var(--space-2);
}
.chat-input {
  flex: 1;
  background: rgba(255,255,255,0.04);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--space-2) var(--space-3);
  font-size: var(--text-sm);
  color: var(--color-text);
  transition: border-color var(--dur-fast);
}
.chat-input:focus { border-color: var(--color-accent); }
.chat-input::placeholder { color: var(--color-text-2); }
.chat-send {
  width: 38px; height: 38px;
  background: var(--color-accent);
  border-radius: var(--radius-md);
  display: flex; align-items: center; justify-content: center;
  color: #fff;
  flex-shrink: 0;
  transition: transform var(--dur-fast), opacity var(--dur-fast);
}
.chat-send:hover { opacity: 0.85; transform: scale(1.05); }

/* ── Modal ── */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.7);
  backdrop-filter: blur(4px);
  z-index: 300;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--space-6);
  animation: fadeIn var(--dur-base) var(--ease);
}
@keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } }

.modal {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  width: 100%;
  max-width: 520px;
  padding: var(--space-10);
  position: relative;
  animation: modalIn var(--dur-base) var(--ease-spring);
}
@keyframes modalIn {
  from { opacity: 0; transform: scale(0.95) translateY(20px); }
  to   { opacity: 1; transform: scale(1) translateY(0); }
}
.modal__close {
  position: absolute;
  top: var(--space-5); right: var(--space-5);
  width: 32px; height: 32px;
  border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  color: var(--color-text-3);
  transition: background var(--dur-fast), color var(--dur-fast);
}
.modal__close:hover { background: rgba(255,255,255,0.08); color: var(--color-text); }

.modal-agent { display: flex; flex-direction: column; gap: var(--space-5); }
.modal-agent__header {
  display: flex;
  align-items: center;
  gap: var(--space-5);
  padding-bottom: var(--space-5);
  border-bottom: 1px solid var(--color-border);
}
.modal-agent__avatar {
  width: 72px; height: 72px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-family: var(--font-display);
  font-size: var(--text-3xl);
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
}
.modal-agent__role { font-size: var(--text-xs); font-weight: 600; letter-spacing: 0.1em; text-transform: uppercase; color: var(--color-accent); margin-bottom: var(--space-1); }
.modal-agent__name { font-family: var(--font-display); font-size: var(--text-2xl); font-weight: 600; color: var(--color-text); }
.modal-agent__status {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-sm);
  margin-top: var(--space-2);
}
.modal-agent__body { display: flex; flex-direction: column; gap: var(--space-4); }
.modal-agent__body p { font-size: var(--text-sm); color: var(--color-text-2); line-height: 1.6; }
.modal-info { display: grid; grid-template-columns: 1fr 1fr; gap: var(--space-3); }
.modal-info-item {
  background: rgba(255,255,255,0.03);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--space-3) var(--space-4);
}
.modal-info-item label { font-size: var(--text-xs); color: var(--color-text-3); display: block; margin-bottom: 2px; }
.modal-info-item span { font-size: var(--text-sm); font-weight: 500; color: var(--color-text); }

/* ── Toast Notifications ── */
.toast-container {
  position: fixed;
  bottom: 24px;
  left: 50%;
  transform: translateX(-50%);
  z-index: 400;
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
  align-items: center;
  pointer-events: none;
}
.toast {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  background: var(--color-bg-card);
  border: 1px solid var(--color-border-2);
  border-radius: var(--radius-lg);
  padding: var(--space-3) var(--space-4);
  font-size: var(--text-sm);
  color: var(--color-text);
  box-shadow: var(--shadow-lg);
  max-width: min(440px, calc(100vw - 32px));
  opacity: 0;
  transform: translateY(12px);
  transition: opacity var(--dur-base) var(--ease), transform var(--dur-base) var(--ease);
  pointer-events: auto;
}
.toast--visible { opacity: 1; transform: translateY(0); }
.toast__icon { display: flex; flex-shrink: 0; }
.toast--success .toast__icon { color: var(--color-green); }
.toast--error   .toast__icon { color: var(--color-red); }
.toast--info    .toast__icon { color: var(--color-accent); }
.toast--success { border-color: rgba(34,197,94,0.3); }
.toast--error   { border-color: rgba(239,68,68,0.3); }
.toast__msg { flex: 1; line-height: 1.4; }
.toast__close {
  color: var(--color-text-3);
  padding: 4px;
  border-radius: var(--radius-sm);
  flex-shrink: 0;
  transition: color var(--dur-fast), background var(--dur-fast);
}
.toast__close:hover { color: var(--color-text); background: rgba(255,255,255,0.06); }

/* ── FAQ Accordion ── */
.faq-wrap { max-width: 760px; margin: 0 auto; display: flex; flex-direction: column; gap: var(--space-3); }
.faq-item {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  overflow: hidden;
  transition: border-color var(--dur-base) var(--ease), box-shadow var(--dur-base) var(--ease);
}
.faq-item:hover { border-color: var(--color-border-2); box-shadow: inset 3px 0 0 rgba(59,130,246,0.45); }
.faq-item:has(.faq-question[aria-expanded="true"]) {
  border-color: rgba(59,130,246,0.35);
  box-shadow: inset 3px 0 0 rgba(59,130,246,0.7);
}
.faq-question {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-4);
  padding: var(--space-5) var(--space-6);
  text-align: left;
  font-size: var(--text-base);
  font-weight: 600;
  color: var(--color-text);
  transition: background var(--dur-fast) var(--ease);
}
.faq-question:hover { background: rgba(255,255,255,0.05); }
.faq-chevron {
  flex-shrink: 0;
  color: var(--color-text-2);
  transition: transform var(--dur-base) var(--ease), color var(--dur-base);
}
.faq-question[aria-expanded="true"] .faq-chevron {
  transform: rotate(180deg);
  color: var(--color-accent);
}
.faq-answer {
  display: grid;
  grid-template-rows: 0fr;
  transition: grid-template-rows var(--dur-slow) var(--ease);
}
.faq-answer.open {
  grid-template-rows: 1fr;
}
.faq-answer__inner {
  overflow: hidden;
  min-height: 0;
  padding: 0 var(--space-6);
  transition: padding var(--dur-slow) var(--ease);
}
.faq-answer.open .faq-answer__inner {
  padding: 0 var(--space-6) var(--space-5);
}
.faq-answer__inner p {
  font-size: var(--text-sm);
  color: var(--color-text-2);
  line-height: 1.7;
}

/* ── Testimonials ── */
.testimonials-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-5);
}
.testimonial-card {
  background: linear-gradient(160deg, rgba(255,255,255,0.045), rgba(255,255,255,0.02));
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-8);
  display: flex;
  flex-direction: column;
  gap: var(--space-5);
  position: relative;
  transition: border-color var(--dur-base) var(--ease), transform var(--dur-base) var(--ease), box-shadow var(--dur-base) var(--ease);
}
.testimonial-card:hover {
  border-color: rgba(59,130,246,0.3);
  transform: translateY(-3px);
  box-shadow: var(--shadow-lg);
}
.testimonial-card::before {
  content: '"';
  position: absolute;
  top: var(--space-4);
  right: var(--space-6);
  font-family: var(--font-display);
  font-size: 5rem;
  line-height: 1;
  color: var(--color-accent);
  opacity: 0.25;
}
.testimonial-card blockquote {
  font-size: var(--text-sm);
  color: var(--color-text-2);
  line-height: 1.75;
  font-weight: 350;
  font-style: italic;
  flex: 1;
  padding-right: 2.5rem;
}
.testimonial-author {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding-top: var(--space-4);
  border-top: 1px solid var(--color-border-2);
}
.testimonial-avatar {
  width: 42px; height: 42px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: var(--text-sm);
  flex-shrink: 0;
}
.testimonial-author strong { display: block; font-size: var(--text-sm); font-weight: 600; color: var(--color-text); }
.testimonial-author span  { display: block; font-size: var(--text-xs); color: var(--color-text-3); }

/* ── Trust Bar ── */
.trust-bar {
  display: flex;
  align-items: center;
  justify-content: center;
  flex-wrap: wrap;
  gap: var(--space-4);
  margin-top: var(--space-12);
  padding-top: var(--space-8);
  border-top: 1px solid var(--color-border);
}
.trust-badge {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--text-xs);
  font-weight: 500;
  color: var(--color-text-2);
  background: rgba(255,255,255,0.06);
  border: 1px solid var(--color-border-2);
  border-radius: var(--radius-full);
  padding: var(--space-2) var(--space-4);
  transition: border-color var(--dur-fast) var(--ease);
}
.trust-badge:hover { border-color: rgba(20,184,166,0.35); }
.trust-badge svg { color: var(--color-teal); flex-shrink: 0; }

/* ── Honeypot anti-bot (invisible para humanos, visible para bots) ── */
.hp-field {
  position: absolute !important;
  left: -9999px !important;
  width: 1px; height: 1px;
  overflow: hidden;
  opacity: 0;
  pointer-events: none;
}

/* ── Tarjetas de área ── */
.agent-card__avatar--icon { border-radius: var(--radius-lg); }
.modal-agent__avatar--icon { border-radius: var(--radius-lg); }
.agent-card .agent-card__name { font-size: var(--text-lg); }

/* ═══ v4 — Soporte remoto en 3 pasos claros ═══ */
.remote-flow {
  display: grid;
  grid-template-columns: 1fr auto 1fr auto 1fr;
  gap: var(--space-5);
  align-items: stretch;
  margin-bottom: var(--space-12);
}
.remote-flow__step {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-8);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
  transition: border-color var(--dur-base), transform var(--dur-base);
}
.remote-flow__step:hover { border-color: rgba(59,130,246,0.35); transform: translateY(-3px); box-shadow: var(--shadow-lg); }
.remote-flow__icon {
  width: 52px; height: 52px;
  background: var(--color-accent-pale);
  border: 1px solid rgba(59,130,246,0.2);
  border-radius: var(--radius-lg);
  display: flex; align-items: center; justify-content: center;
  color: var(--color-accent);
}
.remote-flow__icon svg { width: 26px; height: 26px; }
.remote-flow__num {
  font-size: var(--text-xs);
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--color-accent);
}
.remote-flow__step h3 {
  font-family: var(--font-display);
  font-size: var(--text-lg);
  font-weight: 600;
  color: var(--color-text);
}
.remote-flow__step p { font-size: var(--text-sm); color: var(--color-text-2); line-height: 1.6; }
.remote-flow__arrow {
  align-self: center;
  font-size: var(--text-2xl);
  color: var(--color-teal);
  opacity: 0.7;
}

.remote-cta { text-align: center; max-width: 720px; margin: 0 auto; }
.remote-cta__buttons {
  display: flex;
  justify-content: center;
  gap: var(--space-4);
  flex-wrap: wrap;
  margin-bottom: var(--space-5);
}
.remote-cta__note {
  display: flex;
  align-items: flex-start;
  justify-content: center;
  gap: var(--space-2);
  font-size: var(--text-sm);
  color: var(--color-text-2);
  line-height: 1.6;
  text-align: left;
  background: rgba(20,184,166,0.06);
  border: 1px solid rgba(20,184,166,0.15);
  border-radius: var(--radius-md);
  padding: var(--space-3) var(--space-5);
  max-width: 580px;
  margin: 0 auto;
}
.remote-cta__note svg { flex-shrink: 0; margin-top: 3px; color: var(--color-teal); }
.remote-cta__note a { color: var(--color-accent-2); }

/* ═══ v4 — Proceso ═══ */
.process-timeline {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
}
.process-step { padding-right: var(--space-8); }
.process-step:last-child { padding-right: 0; }
.process-step__top {
  display: flex;
  align-items: center;
  margin-bottom: var(--space-6);
}
.process-step__node {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  border: 1.5px solid rgba(59,130,246,0.6);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: var(--text-sm);
  font-weight: 700;
  color: #fff;
  background: linear-gradient(135deg, rgba(59,130,246,0.35), rgba(20,184,166,0.2));
  box-shadow: 0 0 16px rgba(59,130,246,0.22), inset 0 1px 0 rgba(255,255,255,0.1);
  flex-shrink: 0;
}
.process-step__line {
  flex: 1;
  height: 1px;
  background: linear-gradient(to right, rgba(59,130,246,0.35), var(--color-border));
  margin-left: var(--space-4);
}
.process-step:last-child .process-step__line { display: none; }
.process-step h3 {
  font-family: var(--font-display);
  font-size: var(--text-base);
  font-weight: 600;
  color: var(--color-text);
  margin-bottom: var(--space-2);
}
.process-step p { font-size: var(--text-sm); color: var(--color-text-2); line-height: 1.6; }

/* ═══ v4 — Planes ═══ */
.plans-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-5);
  align-items: stretch;
}
.plan-card {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-8);
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
  position: relative;
  transition: border-color var(--dur-base), transform var(--dur-base);
}
.plan-card:hover { transform: translateY(-4px); border-color: var(--color-border-2); box-shadow: var(--shadow-lg); }
.plan-card--featured {
  border-color: rgba(59,130,246,0.4);
  background: linear-gradient(160deg, rgba(59,130,246,0.07), rgba(20,184,166,0.04)), var(--color-bg-card);
  box-shadow: var(--shadow-glow);
}
.plan-card__tag {
  position: absolute;
  top: -12px; left: 50%;
  transform: translateX(-50%);
  background: var(--gradient-brand);
  color: #fff;
  font-size: var(--text-xs);
  font-weight: 700;
  padding: 4px 14px;
  border-radius: var(--radius-full);
  white-space: nowrap;
}
.plan-card h3 {
  font-family: var(--font-display);
  font-size: var(--text-xl);
  font-weight: 700;
  color: var(--color-text);
}
.plan-card__target { font-size: var(--text-sm); color: var(--color-text-2); margin-top: calc(-1 * var(--space-3)); }
.plan-card__price { font-size: var(--text-sm); color: var(--color-text-2); padding: var(--space-3) 0; border-top: 1px solid var(--color-border-2); border-bottom: 1px solid var(--color-border-2); }
.plan-card__price strong { font-family: var(--font-display); font-size: var(--text-3xl); color: var(--color-text); margin: 0 4px; }
.plan-card__price span { color: var(--color-text-3); font-size: var(--text-xs); }
.plan-card ul { display: flex; flex-direction: column; gap: var(--space-2); flex: 1; }
.plan-card ul li {
  display: flex; align-items: flex-start; gap: var(--space-2);
  font-size: var(--text-sm); color: var(--color-text-2); line-height: 1.5;
}
.plan-card ul li::before {
  content: '✓';
  color: var(--color-teal);
  font-weight: 700;
  flex-shrink: 0;
}
.plans-note {
  text-align: center;
  font-size: var(--text-xs);
  color: var(--color-text-3);
  margin-top: var(--space-8);
  max-width: 640px;
  margin-left: auto;
  margin-right: auto;
}

/* ═══ v4 — Badge plan en servicios ═══ */
.plan-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 10px;
  font-weight: 600;
  color: var(--color-teal);
  background: rgba(20,184,166,0.1);
  border: 1px solid rgba(20,184,166,0.25);
  padding: 2px 10px;
  border-radius: var(--radius-full);
  width: fit-content;
}

/* Portal link destacado en nav */
.nav__link--portal { color: var(--color-accent-2); }

/* ── Página portal de clientes (portal.html) ── */
.portal-page { background: var(--color-bg); }
.portal-main { padding: 130px 0 var(--space-20); min-height: 100vh; }
.portal-gateway__intro { text-align: center; max-width: 640px; margin: 0 auto var(--space-12); }
.gateway-grid {
  display: grid;
  grid-template-columns: 1.1fr 0.9fr;
  gap: var(--space-6);
  max-width: 920px;
  margin: 0 auto;
  align-items: stretch;
}
.gateway-card {
  background: var(--color-bg-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-xl);
  padding: var(--space-8);
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}
.gateway-card--primary {
  background: linear-gradient(150deg, rgba(59,130,246,0.1), rgba(20,184,166,0.05));
  border-color: rgba(59,130,246,0.3);
  box-shadow: var(--shadow-glow);
}
.gateway-card__icon {
  width: 54px; height: 54px;
  background: var(--color-accent-pale);
  border: 1px solid rgba(59,130,246,0.25);
  border-radius: var(--radius-lg);
  display: flex; align-items: center; justify-content: center;
  color: var(--color-accent);
}
.gateway-card__icon--alt { color: var(--color-teal); background: rgba(20,184,166,0.1); border-color: rgba(20,184,166,0.25); }
.gateway-card h2 { font-family: var(--font-display); font-size: var(--text-xl); font-weight: 600; color: var(--color-text); }
.gateway-card > p { font-size: var(--text-sm); color: var(--color-text-2); line-height: 1.6; }
.gateway-features { display: flex; flex-direction: column; gap: var(--space-2); flex: 1; }
.gateway-features li {
  display: flex; align-items: center; gap: var(--space-2);
  font-size: var(--text-sm); color: var(--color-text-2);
}
.gateway-features li::before {
  content: '✓'; color: var(--color-green); font-weight: 700; flex-shrink: 0;
}
.gateway-note {
  display: flex; align-items: center; justify-content: center; gap: var(--space-2);
  font-size: var(--text-xs); color: var(--color-text-3);
}
.gateway-form { display: flex; flex-direction: column; gap: var(--space-4); flex: 1; }
.portal-remote { margin: var(--space-8) 0; }
.remote-steps--compact { margin: 0 0 var(--space-5); gap: var(--space-4); }

@media (max-width: 860px) {
  .gateway-grid { grid-template-columns: 1fr; max-width: 480px; }
  .portal-main { padding-top: 110px; }
}

/* ── Fix: opciones del <select> legibles en tema oscuro ──
   El panel desplegable lo dibuja el navegador; sin esto,
   algunas plataformas muestran texto oscuro sobre fondo oscuro. */
select.form-control {
  background-color: #131929; /* sólido: los rgba() confunden el render nativo */
  cursor: pointer;
}
select.form-control option {
  background-color: #131929;
  color: #E2E8F0;
  padding: 8px;
}
select.form-control option:disabled {
  color: #64748B;
}

/* ── Logo: isotipo (imagen) + wordmark (texto CSS) ──
   El texto se renderiza por el navegador = nitidez perfecta
   a cualquier tamaño y densidad de pantalla. ── */
.nav__logo {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

/* Isotipo (triángulo) en el header */
.nav__icon {
  display: block;
  height: 26px;
  width: auto;
  image-rendering: -webkit-optimize-contrast;
  transition: transform var(--dur-base) var(--ease);
}
.header.scrolled .nav__icon { transform: scale(0.846); }

/* Wordmark "ARCAM" — tipografía de lujo */
.nav__wordmark {
  font-family: var(--font-wordmark);
  font-weight: 600;
  font-size: 1.05rem;
  letter-spacing: 0.25em;
  color: var(--color-text);
  transition: font-size var(--dur-base) var(--ease),
              opacity var(--dur-fast) var(--ease);
}
.nav__logo:hover .nav__wordmark { opacity: 0.8; }
.nav__logo:hover .nav__icon { opacity: 0.8; }

/* Footer logo */
.footer__icon {
  display: block;
  height: 26px;
  width: auto;
}
.footer__wordmark {
  font-family: var(--font-wordmark);
  font-weight: 600;
  font-size: 1.05rem;
  letter-spacing: 0.25em;
  color: var(--color-text);
}
.footer .nav__logo { gap: 8px; }
.footer .nav__logo:hover .footer__wordmark,
.footer .nav__logo:hover .footer__icon { opacity: 0.75; }

/* ── Header de páginas internas (portal, admin): fondo sólido sin achicar logo ── */
.header--solid {
  background: rgba(11,15,26,0.95);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid var(--color-border);
}